Privacy Policy

Effective Date: August 5, 2026

1. Information We Collect

Account Information

• Phone number — Required for account creation and verification via SMS.
• Name, username, email — Optional profile details you may provide.
• Profile photo — Optional image you may upload.
• Bio and location — Optional profile fields you may fill in.

Usage Information

• Event plans — Events you save to your plans.
• Favorites — Artists, venues, and genres you mark as favorites.
• Friend connections — Your friend list and friend requests.
• Notification preferences — Your choices about which notifications to receive.
• Product analytics — How you use the app (screens viewed, features tapped, events saved), linked to your account, so we can improve the app and personalize your Discover feed.

Device Information

• Push notification token — A device identifier used solely to deliver push notifications, collected only if you grant permission.
• Device platform — Whether you use iOS or Android, to route notifications correctly.
• Crash and performance diagnostics — Error reports and performance measurements collected automatically when the app crashes or runs slowly, so we can diagnose and fix problems.
• We may use your IP address using MaxMind to estimate your general area so we can show you events nearby.

Information We Do Not Collect

• We do not track your GPS or real-time location.
• We do not use advertising or cross-app tracking SDKs, and we do not build advertising profiles or share data with ad networks.
• We do not access your contacts or browsing history.
• We never read your calendar. Calendar access is requested only when you choose to add an event to your calendar, and is used solely to write that one event.
• We do not collect biometric data.
• We do not use cookies (LiveScene is a native mobile app).

2. How We Use Your Information

• Authentication — Your phone number is used to verify your identity during sign-up and login.
• Social features — Your profile, plans, and favorites are visible to your friends so you can discover events together.
• Notifications — We send push notifications about event reminders, friend requests, and new events from your favorite artists and venues, based on your preferences.
• Personalization — Your favorites help us surface relevant events in the Discover feed.
• Product improvement — We analyze how the app is used, linked to your account, to find problems and decide what to build next.

3. Third-Party Services

We use the following third-party services, each receiving only the minimum data necessary:

• Twilio — Receives your phone number to send SMS verification codes. Twilio does not store your number on our behalf after verification.
• Cloudinary — Stores your profile photo if you upload one. Images are stored securely and deleted when you remove your photo or delete your account.
• Expo Push Notifications — Receives your device token and notification content to deliver push notifications via Apple Push Notification service (APNs). Expo does not store this data.
• PostHog — Receives product-analytics events linked to your account ID, used to improve the app and personalize your Discover feed. PostHog does not receive your phone number, email, or profile photo.
• Sentry — Receives crash reports and performance diagnostics so we can fix errors.

Event data displayed in LiveScene comes from public event APIs (such as Ticketmaster and SeatGeek). No user information is shared with these services.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Your data is shared only:

• With your friends on LiveScene (profile, plans, and favorites you choose to share).
• With the third-party services listed above, strictly for the purposes described.
• If required by law, regulation, or legal process.

5. Data Security

• All data is transmitted over encrypted connections (TLS/HTTPS).
• Authentication tokens are rotated regularly and revoked on logout.
• Passwords are not used — we use phone-based verification only.
• Profile photos are stored on Cloudinary's secure infrastructure.

6. Data Retention and Deletion

• Your data is retained as long as your account is active.
• You can delete your account at any time from the app's Account Settings screen.
• When you delete your account, all associated data is permanently removed, including your profile, plans, favorites, friendships, notifications, device tokens, and profile photo.
• Expired authentication tokens are automatically cleaned up.

7. Children's Privacy

LiveScene is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will promptly delete it.

8. Your Rights

You have the right to:

• Access the personal data we hold about you (visible in your profile).
• Update or correct your information at any time through the app.
• Delete your account and all associated data.
• Opt out of push notifications through your device settings or in-app notification preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app. The "Effective Date" at the top indicates when this policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

privacy@getlivescene.com